Refund and Cancellation Policy
Last updated: 17 August 2026
At SETTRIX, we aim to be fair and transparent about refunds and cancellations. Please read this policy before purchasing a paid plan.
1. Free consultation
The initial consultation is free and does not require payment. You may cancel or reschedule your consultation at any time without penalty.
2. Cancellation of paid plans
You may cancel a paid plan at any time. If you cancel before any services have been delivered, you will receive a full refund. If part of the service has been delivered, you will receive a refund for the unused portion.
3. Refund requests
To request a refund, email us at support@settrix.in with your registered email address and payment details. Refund requests are typically processed within 7–10 business days.
4. Non-refundable situations
Refunds are not available for services that have already been fully delivered or for cases where the customer has provided inaccurate information that prevents us from completing the work.
5. Case-based success fees
Where a formal engagement includes a success fee, the refund terms for that fee will be governed by the specific written agreement signed before the work begins.
6. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised date.
7. Contact us
For refund or cancellation questions, contact support@settrix.in.